At HealthyPetNet, we want you to have a simple, convenient and worry-free shopping experience. When you shop at with us, you can feel confident in the safety of our web site and the safety of our pet products. Since 1999, we have provided people all over the United States with a safe Internet shopping experience for premium quality veterinarian formulated pet products. A simple, convenient and worry-free shopping experience starts with ensuring privacy and security on our web site, it extends to the safety and quality of HealthyPetNet products and it culminates with our dedication to excellence in shipping and customer service.

We promise to deliver high-quality products, in good condition, to your door. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner. For detailed information on the return policy (including the mailing address), please see the invoice included in your shipment or call Customer Service toll free at 877-387-4564 Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time.

At HealthyPetNet, we are committed to protecting your privacy. HealthyPetNet does not sell, rent or trade your personal information to other companies. Click here to learn more about HealthyPetNet's Privacy Policy.

Your Credit Card is Safe
Every time you shop with HealthyPetNet at www.healthypetnet.com, you are backed by a security guarantee. When you shop with us, you shop on our secure server, which encrypts (or scrambles) all of your personal information, including name, address and credit card number, log-in name and password. Encryption ensures that no one can access or use your personal information. Our 128 bit encryption is implemented with a secure certificate. In addition, we do not keep any credit card information on our web server, so in the event that someone acquires your user name and log-in name, your credit card information could not be accessed.
 

Hacker Safe Protects You Against Identity Theft & Credit Card Fraud
You may notice the "Hacker Safe" logo in the upper right corner of our web site; however, you may not know what this means.  Hacker Safe is an independent third party company that scans our web site everyday to make sure it is safe for you to shop. HealthyPetNet pays Hacker Safe for this service. The "Hacker Safe" logo with the date underneath it means the HealthyPetNet web site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.
 

Fair Credit Billing Act, Extra Protection
Did you know that under the Fair Credit Billing Act, it is unlawful for a bank in the United States to hold you liable for more than $50.00 of fraudulent charges on your credit card? In practice, most major credit card companies now have a zero-liability policy, meaning you won't lose anything.

Veterinarian Formulated Pet Products
Our products are formulated by a highly respected and nationally recognized holistic veterinarian formulator, Dr. Jane Bicks.  Dr. Jane is the author of three national books on pet care and nutrition and has served on professional boards including the Cornell Feline Health Center. Dr. Jane served as the President of the Veterinary Medical Association in NYC and was appointed by former Mayor Rudolph Giuliani to help start one of the largest animal shelters in the United States. She has also appeared on many network television and cable programs and numerous radio stations as a veterinary expert. Dr. Jane is responsible for HealthyPetNet's product formulation and development, and she consults regularly with pet industry experts to ensure our cutting-edge formulas meet the highest standards for quality and effectiveness.

Strict Product Quality Controls for Safety
All HealthyPetNet products are made using human quality ingredients, which are selected based on their nutritional qualities and safety. Our manufacturers, ingredient suppliers and our distribution center have quality controls in place to ensure product safety. HealthyPetNet is a member of the NASC (National Animal Supplement Council), a group of concerned and committed manufacturers of animal health care supplements. The NASC promulgates, disseminates and collectively enforces "best practices" in manufacturing, labeling and marketing supplements. 

Pet Foods: Our pet food manufacturers are APHIS certified for the European Community. This certification is more difficult to acquire than an APHIS certification for the United States because Europe requires more stringent regulations than the U.S. To ensure freshness, our pet foods are made in frequent small batches so the food doesn’t sit in warehouses or trucks for extended periods. For example, on average, our Life’s Abundance and Canine Zone food is no more than 6 weeks old when it arrives at your door.

Nutritional Supplements : The majority of our nutritional supplements are made in a human pharmaceutical plant.

Baked Treats: Our baked treats are made in a bakery that makes products for people. 
 

We pride ourselves on our caring and knowledgeable customer service staff . You can call us toll free at 877-387-4564 from Monday through Friday 8:00 AM to 7:00 PM Eastern Time. 
Or, you can click here to send us an email and we will get back to you in a timely fashion.

At HealthyPetNet, our pets are part of our families, too. We want the best for our pets and we know you feel the same way about yours. That’s why we promise to provide pets with veterinarian formulated products that are inspired by nature and made using good science. Your pet depends on you to make the right choices when it comes to his or her health and happiness. You can depend on us.

     HealthyPetNet President